Cancellation and Refund Policy

Cancellation and Refund Policy
Last Updated: 02/03/2025

At ALTCTRL we strive to provide high-quality products and a seamless shopping experience. If you need to cancel an order or request a refund, please review our policy below.

1. Order Cancellation Policy
1.1 Cancelling Before Shipment

You may cancel your order within 24 hours of placing it for a full refund.
To cancel, please send details us through HERE
1.2 Cancelling After Shipment

Once an order has been shipped, it cannot be canceled. However, you may initiate a return once you receive the item.
1.3 Order Cancellation by ALTCTRL

We reserve the right to cancel orders due to the following reasons:

Product unavailability
Payment issues or suspected fraud
Incorrect pricing or description errors
Violation of our Terms and Conditions
If we cancel your order, you will receive a full refund to your original payment method.

2. Refund Policy
2.1 Eligibility for Refunds

To be eligible for a refund, the item must be unused, in its original packaging, and returned within 7 days of delivery.
Items that are damaged, used, or not in their original condition may not be eligible for a refund.
2.2 Refund Process

To request a refund, contact us at HERE with your order details and reason for the return.
Once we approve your request, you will receive return instructions.
After receiving and inspecting the returned item, we will process the refund within 7 business days.
2.3 Refund Method

Refunds will be issued to the original payment method used at checkout.
If the original payment method is unavailable, store credit may be offered.
3. Non-Refundable Items
The following items are not eligible for refunds:
❌ Digital/downloadable products
❌ Items marked as "Final Sale" or "Non-Returnable"
❌ Personalized/customized products
❌ Gift cards

4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service for returns, as we are not responsible for lost return packages.
5. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, first check your bank account.
If the refund has not been posted, contact your credit card company or bank, as processing times may vary.
If you still haven’t received your refund, email us at HERE for assistance.
6. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us within 2 days of receiving your order.